Referrals are the easiest way to make sales.
They come from Raving Fans.
Raving fans are your sales team. They are your clients who you have wowed with your awesome client experience and they are just bursting to tell other people all about you.
So getting more referrals is really about getting more Raving Fans.
So how do you create raving fans?
By having an ‘awesome client experience’ process in your business.
That is at every step of the experience with you, your client receives the best service, the best attention, the best follow up and the best outcome that your product/service provides.
68% of clients leave your business because they think you don’t care
So how do you show your customers you care?
Map out your process – from first phone call or email to AFTER the product or service is completed. What are you doing to ‘wow’ your clients? What are you doing to stay in touch? How do you follow up? What do you do if something goes wrong?
Add in the steps that show you care – go the extra mile – do what other providers don’t or won’t do.
You can even have a ‘mystery shopper’ in your business to test out the client experience processes that you have and give you some feedback.
When you have an ‘awesome client experience’ in your business you will create raving fans and they will bring you more clients.
Isn’t that a great idea?